FAQS
Any Questions for us?
How long is your Warranty?
Our warranty is 99 years from date of purchase on our Collector, Whitetail, & Outdoor Knifes
What is covered by your warranty?
Our warranty covers all damages as the result of manufacturing or product defect. Our warranty does not cover misuse or other mechanical damages. Should we determine you knife’s damage is the results of mechanical damage or fraudulent we will hold until such time that a detailed investigation is completed.
What is the cost of shipping?
Your initial knife purchase ships free for delivery in the lower 48 USA States. For accessories that total under $100 we will implement the most cost effective shipping method with your purchase. WE SHIP UNITED STATES ONLY.
Do you provide a Sharping Service with your Product?
Yes we will Sharpen your Country Road’s knife as many time as you desire. It’s up to you to pay for the shipping cost to us and we will pay for the return shipping cost. Please contact us at Ken@CRKnifes.com prior to sending your knife.
What if I am not satisfied with my knife purchase?
All of our products come with a no questions ask refund within the first 30 days of purchase, and we will provide you with a complete refund so long as there are scratches or defects as the result of being used.
Can we visit your Shop and Storefront?
Yes however you must request an appointment time. Info is posted on this website.
Do you purchase 3rd party materials for manufacturing?
Sometimes on extremely rare occasions we have to purchase a 3rd party. The problem that we run into is that many USA knife suppliers and builders are purchasing and reselling products from republics outside the United States and this becomes a very challenging decision. We try very hard to think ahead and avoid these circumstances.
Do you customize your products?
Sometimes on extremely rare occasions we have to purchase a 3rd party. The problem that we run into is that many USA knife suppliers and builders are purchasing and reselling products from republics outside the United States and this becomes a very challenging decision. We try very hard to think ahead and avoid these circumstances.
How can we verify the hardness of the Knife Blades:
Your knife will be delivered with a document that outlines the hardness readings taken with our Rockwell Hardness Tester. Prior to final assemble we test up to 4 areas on the blade handle as this is considered as a destructive test that leaves a tiny indent mark
What is your average HRC recordings
It depends on the type of Blade Steel; however, we try to stay between 54-62 HRC. Going over 62 HRC runs the risk of micro fracturing the edge, thus we do not heat treat beyond 62 HRC.
What is the reasoning behind the extended launch dates of your collector series knives?
First we are only a small family owned business that share in the management and also many times the hands on duties. Once in a while a few friends will swing by and help us when we are backed up. Second, based on our experience we need the time to get out in front and stock up a little with the raw materials.
What angle should I sharpen my knife edge at:
It may not be possible to get the same answer twice when talking to professionals on this subject, however if you stay between 150 to 200 degrees you should be OK. The blade geometry can vary based on the thickness and hardness of the steel. You are welcome to send you knife back to us to have it re-dressed.
What qualifies your knives to be called a collectors
Our knives are not established as collector items. They are just referred to as our Collector Series with the hopes that one day they will be desired and recognized as a top collector item. Most collector knives reach this status after 100 years. However, every collector knife starts out with 2 things to reach that goal:
Highest Quality
Highest Craftsmanship
Our collector series have these qualities to last for over a 100 + years of service life. Our goal is that each generation will introduce their own Collector Series and carry on this tradition. It’s unfortunate that we will never get to see this status reach however your grandchildren and great grandchildren should get to enjoy our collector knifes as much as you did - Country Roads Knife Company